Cancellation Policy

Last updated: 17-Sep-2026

CANCELLATION POLICY

1. Cancellation by Customer

Customers may cancel an order any time before it is dispatched from the seller. Cancellation before

dispatch is free of charge and eligible for a full refund.

Cancellation requests can be initiated through:

● The Payism app or website, using the "Cancel Order" option

● Customer support

● Registered email communication

● Official customer care channels available on the website

1.1 Partial Order Cancellations: If your order contains multiple items, you may cancel individual items

before they are dispatched. The refund amount will reflect the proportion of the cancelled item.

1.2 Discounts & Coupons: Any promotional discount or coupon applied to the cancelled item or order

will not be re-credited or converted into cash/store credit upon cancellation.

2. After Dispatch

Once a product has been dispatched from the seller and handed to the courier partner, the order can no

longer be cancelled through any channel.

If a delivery is refused at the doorstep or the customer is unreachable at the delivery address, this is

treated as a return and is governed under the Return & Refund Policy.

3. Cancellation by Payism

Payism Private Limited reserves the right to cancel any order under the following circumstances:

● Product unavailability

● Pricing or technical errors

● Suspected fraudulent transactions

● Payment authorization failure

● Operational limitations

● Regulatory restrictions

● Incomplete or incorrect customer information

● The product failing quality inspection prior to dispatch

In such cases, customers will be informed through their registered contact details, and any amount paid shall be refunded in full.

3.1 Seller Dispatch Delays: If a seller fails to process and dispatch your order within [e.g., 3 to 5 business days] from order placement, Payism reserves the right to automatically cancel the order to protect consumer interest. A 100% full refund will be issued immediately.

4. Refund Processing & Payment Modes

Prepaid Orders: Refunds for eligible cancellations will be initiated within 3 working days (Monday–Saturday, excluding national and bank holidays) to the original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet).

Cash on Delivery (CoD) Orders: If an order is cancelled prior to dispatch, no payment was collected, so no refund is necessary. If a paid CoD order is cancelled post-payment due to processing errors, a secure payout link will be sent via SMS/Email to transfer funds to your verified bank account or UPI ID.

Reflected Credit: Once initiated by Payism, the funds typically reflect in your account within 3–7 business days, depending on your bank/payment provider's processing timeline.

5. Contact for Cancellation Assistance

In accordance with the Information Technology Act, 2000, and rules made thereunder, as well as the DPDP Act 2023, the contact details of the Grievance Officer for Payism Private Limited are provided below:

● Grievance Officer / DPO: Meghana

● Designation: Customer Support Manager

● Email: info@payism.in

● Address: Plot No 306, Sy No 11, Ayyappa Society, Khanamet, Kothaguda, Kondapur, Hyderabad, Telangana, 500084

● Response Window: We will acknowledge receipt of your complaint within 24–48 hours and resolve it within 30 days of receipt.